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17 hours of Amtrak travel becomes a 37-hour ordeal


“Everyone, you can imagine, was moody and frustrated, and everyone was irritable,” Ms Dore said. “There were passengers arguing with crew members. It was really, really tense there.

In an email, an Amtrak spokeswoman said passengers received “regular updates, as well as meals, snacks and beverages” throughout the stop-and-start trip. The train also stopped in Savannah, Georgia, for water and Jacksonville, Florida, for pizza, spokeswoman Kimberly Woods said.

“Amtrak apologizes for the delay,” Ms. Woods said. “We will work with each customer on fare refunds.”

Mary-Jane Crowley of Glenville, NY, who was traveling with her husband, Mike, at their second home in Naples, Florida, said one passenger was worried about running out of diapers for her child and others were worried about running out of diapers. medications. .

“It was the train ride from hell,” Ms Crowley said. “What are you going to do? They won’t let you out. You just sat there. You just sat and waited and sat and waited.

Ms Kalkofen said she heard passengers complaining about the dire state of train travel in the US and complaining that the country was sending too much money to “other people”.

“A lot of people expressed their frustration that way, and others were just nice,” she said. “A lady was carrying a big cardboard box and picking up trash. The place was quite littered at that time.

nytimes Gt

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