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Here are the most hated messaging habits to avoid in 2023

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When emailing co-workers, be sure not to rely on these communication habits, as many employees find them annoying or offensive, according to a recent survey.

The survey by LiveCareer, an online career support platform, has revealed the most hated messaging habits to avoid in 2023. Over 1,000 employees were surveyed to examine general attitudes towards of digital communication in the workplace and the best and worst practices of email communication in the workplace.

The study indicates that emails without a personal greeting, beginning with a “hey” or “hey”, starting an email with “as discussed” and signing an email with “warmly” or “Regards ” without mentioning your name, should be avoided.

The study also found that asking for read receipts is acceptable behavior when it comes to workplace emails and that 80% of respondents agreed with the statement. A full 75% said sending and forwarding emails without proofreading was acceptable behavior and 75% said it was acceptable to Bcc recipients on work emails.

Additionally, 39% of respondents said they should expect a response to an email three to six hours after it is sent.

And nearly half (49%) of respondents said their preferred mode of communication for work purposes was email.

However, 83% of workers agreed that online communication is more likely to cause misunderstandings than in-person communication.

The majority of respondents (81%) also said online communication takes longer than in-person communication.

Overall, these are the other workplace communication sins, according to the survey:

• Disjointed emails

• Multiple emails when one would suffice

• People who send broken links

• Receive text messages during meals

• Interrupt a conversation

• Feeling insecure, lack of confidence in email cybersecurity

• Attachment size (not big enough)

• The vagueness in the messages

• Respond with one-word answers

• Rudeness

According to the study, 40% of workers spend two to three hours a day reading and responding to email, while 10% of respondents said they spend less than an hour a day checking email.

When it comes to cleaning an inbox or sorting emails, 37% of workers say they spend two to three hours a week doing it, and 3% of respondents say it takes more than four hours to clean their inbox and sort their emails every week. The percentage of people who devote less than one hour to it per week is 12%.

When survey respondents were asked if they had achieved inbox zero after cleaning or sorting their inboxes, 62% said yes and 38% said no.

METHODOLOGY

LiveCareer states that its findings were obtained by surveying 1032 people online using a survey tool. According to the methodology the platform included in its report, respondents “were asked about a wide range of issues regarding communication in the workplace (i.e. email etiquette and instant messaging, do’s and don’ts, attitudes towards online communication for work purposes, etc.) These included yes/no questions, scale-based questions relating to at levels of agreement with a statement, questions that allowed multiple options to be selected from a list of potential responses, and a question that allowed for open-ended responses.All respondents included in the study passed an attention-monitoring question .


Reporting for this story was paid for through the Meta-funded Afghan Journalists in Residence project.

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